Role Purpose
Support day-to-day delivery of RFG’s sport-based education programmes within a designated pillar (Social Inclusion, Mental Wellbeing, or Capacity Building). Responsible for on-the-ground session delivery, participant engagement, MEL data collection, and administrative support. This is an entry-to-mid-level role for someone passionate about sport-for-development, youth work, or community services.
Key Accountabilities
1. Programme Delivery & On-the-Ground Support
Coordinate and actively support programme sessions, assisting coaches on-site with setup and delivery while building positive, trusting relationships with young people.
Provide tailored support to participants with specific needs to ensure inclusive and effective programme delivery.
2. Participant Registration & Communication
Manage registration: collect consent forms, emergency contacts, and relevant background information.
Communicate session schedules, changes, and reminders to participants, parents, schools, and partners (phone, WhatsApp, email, in-person).
Follow up on absences to understand barriers and support re-engagement; maintain up-to-date contact lists and attendance records.
3. MEL Data Collection & Administration
Collect MEL data at each session: attendance, pre/post surveys, feedback forms, and wellbeing flags (where applicable).
Submit accurate, complete data to the Assistant Programme Manager within 48 hours.
Document beneficiary stories, quotes, and observations with appropriate consent.
Pillar-specific: Social Inclusion – demographic data (ethnicity, ability) and cross-community indicators; Mental Wellbeing – handle data with confidentiality, escalate flags; Capacity Building – track training completion, certification, placement outcomes.
4. Safeguarding & Compliance
Adhere to RFG’s Safeguarding Policy, maintain appropriate boundaries, and complete mandatory training annually.
Observe participants for signs of distress, abuse, or neglect; report concerns immediately to the Assistant Programme Manager.
Ensure compliance with health and safety standards (first aid readiness, venue risk assessments).
Maintain confidentiality of participant information, especially for mental health or safeguarding data.
5. Logistics & Administrative Support
Assist with venue booking, equipment inventory, transport coordination, and procurement of supplies (snacks, first aid, translation services).
Process basic expense claims and maintain petty cash records; prepare session materials.
6. Team Collaboration & Professional Development
Work closely with the Assistant Programme Manager and other Programme Officers across pillars to share learnings and best practices.
Attend team meetings, contribute field observations, and support cross-pillar activities (sport festivals, donor visits, showcases).
Participate in RFG internal training (coaching fundamentals, SEL frameworks, MEL, safeguarding) and pursue external development (Mental Health First Aid, Train the Trainer, youth work qualifications).
Core Competencies
Reliability & Punctuality: Consistently attends and supports sessions on time, ensuring smooth operations.
Positive Engagement with Youth & Marginalised Groups: Builds trust and rapport with diverse beneficiaries, including those with specific needs.
Attention to Detail (Data Entry & Documentation): Accurately collects and submits MEL data and administrative records within deadlines.
Basic IT & Data Entry Skills: Proficient in Excel/Google Sheets for tracking and reporting.
Teamwork & Collaboration: Works effectively across pillars and supports colleagues.
Adaptability & Problem-Solving: Adjusts to changing session needs and participant circumstances.
Commitment to Safeguarding & Inclusion: Prioritises participant safety, confidentiality, and inclusive practice.
Qualifications & Experience
Bachelor’s degree in Social Sciences, Youth Work, Sports Management, Education, or a related field.
1+ years experience in programme support, youth work, community services, coaching, or administration.
Experience working with children, youth, or marginalised communities is highly desirable.
Fluent Cantonese and conversational English (written English for data entry and reporting).
Proficiency in Microsoft Office and Canva.
Passion for sport-for-development is a strong asset.